Playbooks and writing on putting AI to work.
Long-form playbooks on how we engage. Featured articles on AI workflows, apps, and managed agents. The full blog with everything we have published.
Long-form Guides on How We Engage
Three playbooks on the most-asked questions we hear from buyers. Each one prints clean as a PDF if you want to share it internally.
The AI Discovery Sprint
Go from "we should do something with AI" to a prioritized roadmap and working prototype — in four weeks. The full playbook on what you get, how it runs, and what it costs.
The Fractional Chief AI Officer
Why mid-market companies don't need a full-time AI team — and what to do instead. The economics, the deliverables, and how the role retires itself once you're ready to hire in-house.
Why 80% of AI Projects Fail
Five reasons AI projects fail to reach production — and how to be in the 20% that succeed. Drawn from the failure modes we keep being called in to fix.
Recent Writing Worth Reading First
A curated set of articles — one per product line. The full archive is on the blog.
When AI Workflows Actually Replace the BPO Line
Most "AI replaces BPO" pitches do not survive contact with production. The unit economics, the eval harness, and the operating model that decide whether yours will.
Why Your Team Should Build Apps Faster Than They Adopt Them
AI agent platforms collapsed the cost of building internal apps faster than most companies can adopt new SaaS. That changes the right answer to half your team's buying decisions.
The First 90 Days of an AI Agent in Production
Most AI agents work on day one. The interesting story is what happens between launch and day 90 — and the operating cadence that keeps the thing from drifting.