Freight Exception Automation

Cut freight exception resolution time — without adding headcount.

Triage exceptions, reconcile documents, draft customer updates, and route approvals — so your team stays in control while the work stops piling up.

Get the Exception Ops Playbook Book a 30-min Exception Audit →

Bill of lading on a desk with wrong address circled in red, pen alongside

The Problem

Exception handling is eating your margins

Every unresolved exception costs time, money, and customer trust. Your team is buried in detention claims, appointment reschedules, and 'where's my freight?' emails — all handled manually, one at a time.

$11.5B

Lost productivity from detention alone (ATRI, 2023)

Outcomes

What changes when exception handling is automated

Fewer touches per exception

Exceptions triaged and routed automatically. Fewer Slack threads, fewer email chains, faster closure.

Faster, more consistent customer updates

Pre-drafted updates sent on your approval. No more 'where's my freight?' calls because your customers already know.

Cleaner billing packets

POD, BOL, and rate confirmations reconciled into complete packets. Fewer invoice disputes, faster collections.

Accessorial capture discipline

Detention, layover, and TONU claims drafted with documentation attached. Reduced leakage from missed accessorials.

How It Works

Three steps to controlled automation

Connect the Inputs

Emails, documents, TMS exports, call notes — we connect to where your exception data already lives.

Standardize the Decisions

Your SOPs, your escalation rules, your priority logic. We encode how your team already handles exceptions — just faster.

Humans Approve What Matters

Approval gates before customer sends, carrier communications, claims filing, and billing packet finalization. Nothing goes out without your sign-off.

Stop losing margin to manual exception handling

Get the playbook or book a 30-minute audit to see what automation looks like for your operation.

Get the Exception Ops Playbook Book a 30-min Exception Audit

Trust & Control

Built for operations leaders who can't afford mistakes

Human-in-the-loop approvals

Every outbound communication and financial action requires human approval before it's sent or filed.

Full audit trail

Who approved what, when. Every decision logged for compliance and internal review.

Start small, prove it first

One exception type, one team, one lane. Expand only after you've seen it work.

See It In Action

What the output looks like

Exception Summary (Sample)

Exception Type: Detention — Carrier held 4.5 hrs at delivery Documents Found: BOL #4892, Rate Con, POD (signed), Detention invoice Recommended Action: File accessorial claim — $375 per rate con terms Status: Draft ready — Awaiting ops lead approval

Approval → Send Workflow (Sample)

1. Exception Detected: TMS flag — appointment missed, carrier waiting 2. Draft Created: Customer update email + internal escalation note 3. Routed for Approval: Ops lead reviews draft + source docs 4. Approved & Sent: Customer notified, carrier updated, claim queued

FAQ

Common Questions

Automated: exception triage, document matching, draft creation, data reconciliation. Human-approved: outbound emails to customers and carriers, claims filing, billing packet finalization. You set the approval rules.

At minimum: your email (for exception notifications) and your TMS or document storage (for BOLs, PODs, rate cons). We start with what you already have — no new platforms to learn.

Every outbound action goes through an approval gate. Drafts are presented to your team with the source documents attached. Nothing sends without explicit human approval.

One exception type (e.g., detention claims), one team, one lane or customer segment. Most pilots run 4-6 weeks. You see real output in the first week.

Your data stays in your environment. We don't train models on your shipment data. Access controls, encryption in transit and at rest, and audit logging are standard.

Fewer than half of detention invoices get paid — even though most fleets bill them. The brokerages that capture these accessorials systematically are the ones protecting margin.